Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders placed on weekends or holidays will be processed the next business day.

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Shipping Times

Shipping times vary depending on location but generally range from:

3–7 business days within the United States

Delivery times may vary due to carrier delays or seasonal demand.

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Shipping Rates

Shipping rates are calculated at checkout based on the shipping destination and order size.

Promotional free shipping offers may be available from time to time.

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Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor delivery.

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Lost or Delayed Packages

Nairobi Harvest is not responsible for shipping delays caused by the carrier. However, if your order appears to be lost in transit, please contact us and we will assist in resolving the issue.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.

We will gladly replace the item or provide a refund if appropriate.